RETURNS INFORMATION

Return Of Goods Policy

We process your return within 2-7 business days of it arriving on our premises.

All returns for a refund must be organised within 30 days of placing your order.

Christmas – Orders placed between 1st November and 20th December each year can be returned until 31st January of the following year.

Items to be returned must be in an ‘as new’ condition, meaning they are unused, unworn, unwashed, and returned with original packaging and tags intact. If you have purchased a product as a gift, please do not discard the product tags until you are sure the item does not need to be returned.

Please Note:

You will be required to organise, and pay for the return of goods.

Any items returned which do not comply with the return of goods policy will be returned to the customer and will not be accepted for refund until such time that the above conditions are met. This does not affect your statutory rights, and is in compliance with the relevant Greek laws.

You are not liable for any postage costs if you were supplied the wrong item, wrong size, wrong colour or if the item is faulty. Postage fees for returns, except for cases involving incorrect, faulty, or damaged items, must be covered by the customer. Please contact us here if you have received a faulty or incorrect item.

RETURNS PROCEDURE

Verify that your return meets the criteria in the Return of Goods Policy above. Return the item(s) to the address specified on your invoice. This address is also on your invoice. Please complete the returns form and include with the goods in a securely sealed package. Please include the following details:

  • Your full name, address and postcode
  • Your order reference (if known)
  • Contact telephone number

Once the returned goods have been received, checked and verified, your account will be credited. For your safety it is recommended you use a tracked delivery service and ensure the package is adequately insured. To ensure the safe return of your items, we recommend using a tracked delivery service and ensuring the package is adequately insured. We cannot take responsibility for packages lost in transit.

FAULTY / INCORRECT GOODS

If goods are returned due to being faulty, a full refund or replacement will be provided once the returned item is inspected and the fault is confirmed by our team. Please contact us if you have a faulty or incorrect item.

REFUNDS

All refunds will be made only to the original card used for the purchase. Refunds are processed within 2-7 business days of receiving the return, but it may take up to 14 days for the refund to appear in your account, depending on your bank. Postage paid for unwanted items is non-refundable. If returning items and your order no longer qualifies for free postage, the cost of standard P&P will be deducted from the refund.